But calling women, especially of a certain age, “Mrs.” when they aren’t can be traumatic. I recently used my bf’s Safeway card and was addressed as “Mrs. Hislastname,” which I confess I loved, but on the wrong day that might make me cry. I think when I was renting a car yesterday they addressed me as “Mrs. Mylastname.” It was in person, kids. I’m not wearing a ring!

People should be more careful of the use of Mrs. Especially in this day an age of lots of divorces. You really can upset the wrong person on the wrong day.

This case rankled the most because they directly asked for Mr. too. (Had it just been the Mrs., I probably wouldn’t have posted a thing.) But here’s the thing. If you want to address someone by a title, then when establishing the account, ask which title is appropriate. If you can’t be bothered, then just ask for them by name, no title included. If being respectful is the goal, then that’s the way to do it. Any other way is bound to create a situation eventually.

Well in Baltimore they are not helpful. The only useful service I’ve ever gotten was by going online and getting help from Twitter. Regardless, I guess we can safely say that they never called you up and asked to speak to your non-existent husband who was never listed on your account.

I am baffled by this.

I did state “No, I live alone”

She asked “Do you have a spouse?”

“No, I live alone”

“Are there any children”

“No, I live alone”

Later in the call “Are there any other adults in the house?”

“How many times have I told you I live alone?”

Really she could not get off the script to save her life. I think at one time I even said “No husband, No partner, No children, the only other living being here are my cats and they sleep when I watch football.” Or I really really wanted to say that, I can’t remember.

I’m glad Comcast is looking into this, I hope it helps. I know these days we all seem to be going through sensitivity training at work, maybe call center people need it more than the rest of us.

I did have a co-worker point out to me that after I said there was no Mr. Wonder, going on to ask about Mrs. Wonder was a failure of logic on the point of the caller.

You’re better than me. I was so dumbfounded in the moment that I didn’t manage to tell her the huge mistake she’d just made. I wish I’d thought quickly enough to do that.

Thanks in advance.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

I’ll email you. I kind of guessed someone might find this and appreciate any action you could take to keep other women from having the same experience.

Dude.

*Blink*

I know, right?